COMMUNICATION. TEAMWORK. PROFESSIONALISM.
Pinnacle is an excellent workplace for self-motivated individuals who enjoy setting measurable goals and engaging with the community. With full-time Coaching and Management roles across our Hong Kong flagship, corporate and hub sites, Pinnacle sets the stage for your personal and professional development through international experience with cross-functional teams.
Offering full time coaching and clinical positions with competitive salaries plus benefits, Pinnacle has expanded into multiple facilities, operating inclusive membership models in all locations. Delivering excellence in Strength & Conditioning, Physiotherapy and Nutrition service to recreational and professional athletes alike, Pinnacle prides itself on the development of both athletes and Coaches by offering curriculums and coaching certification modules of all levels to grow and develop. Famous for its Coaching teams and results-based training interventions, Pinnacle welcome applications from all qualified backgrounds.
Management and Support or non-coaching roles at Pinnacle work with a multidisciplinary team within an inclusive, supportive and adaptive environment. We encourage innovation, uniqueness and a continuous improvement mindset to foster accountability and the capacity to make smart decisions. Working with Pinnacle exposes our employees to international experience and broadens their network and horizon as they collaborate with our teams in Hong Kong,
AVAILABLE OPENINGS
Pinnacle Corporate
Assistant Fitness Centre Manager
Reporting to: Pinnacle Operations Manager
The Assistant Fitness Centre Manager will be responsible for support of the Operations Manager in managing facility operations, business development, and member engagement initiatives. The role is crucial for reaching and maintaining key performance indicators (KPIs) and objectives and key results (OKRs) set by the client and the firm. This position requires someone with a proactive and detail-oriented approach, capable of multitasking in a fast-paced fitness environment.
Key Areas of Responsibility
ROLES AND RESPONSIBILITIES
Operational Management
Support the oversight of day-to-day operations of the fitness center facilities, ensuring smooth functionality across all areas;
Ensure daily facility tidiness, equipment maintenance and service levels are kept at highest standard at all times.
Commercial Focus, Member Engagement and Relationship Building
Collaborate on outreach strategies to enhance member engagement and drive new memberships to reach department targets;
Foster strong relationships with members through effective communication and responsiveness to achieve high customer satisfaction;
Assess, recommend and execute initiatives to improve customer satisfaction, service standards, member base and class utilisation increase;
Drive personal training sales, manage client relationships, oversee PT department performance, and ensure operational excellence to achieve revenue targets;
Work on and implement strategies to reach company commercial membership and utilisation KPIs.
wellness Events & Programming Manager
Reporting to: Pinnacle Operations Manager
The Wellness Events Programming Manager will work onsite within the client's corporate office in Hong Kong, supporting the effective management of wellness services and events. This role focuses on delivering innovative and diverse wellness programming aligned with organizational goals, enhancing employee engagement, and fostering a culture of health and well-being. The successful candidate will be responsible for program design, event execution, vendor relationships, and mental health strategy development. This position also involves collaborating with internal and external stakeholders to ensure wellness initiatives meet the firm’s business needs.
Key Areas of Responsibility
ROLES AND RESPONSIBILITIES
Benefits & Wellness Program Management:
Oversee the APAC Benefits &Wellness Programming strategy, ensuring its relevance to the firm’s business objectives.
Innovate within the corporate wellness field by introducing diverse and engaging programs.
Lead the team in curating wellness programs tailored to employee needs.
Event and Speaker Management:
Manage the procurement of wellness event speakers and ensure sessions are delivered within the agreed scope.
Supervise the planning, coordination, and execution of wellness events, including mental health and resilience initiatives.
Develop employee engagement strategies through impactful events and programming.
wellness Analyst
Reporting to: Pinnacle Operations Manager
The Wellness Analyst will support wellness initiatives onsite the client’s office, focusing on vendor management, governance, data processing, and financial tracking. This role also involves managing employee and vendor queries, performing administrative tasks, and developing expertise in wellness field.
Key Areas of Responsibility
ROLES AND RESPONSIBILITIES
Support the overall Wellness strategy including innovating within the corporate wellness field and ensuring suite of benefits and wellness offerings remain relevant to the firm’s business needs
Work closely with the onsite Wellness/Health Services team to ensure seamless delivery of Wellness support and escalating complex cases in timely manner
Project management of ad hoc projects, involving collaboration with colleagues across regions and teams to manage project delivery
Develop communication strategies and design/produce employee communications that support engagement of benefits and wellness offerings
wellness AssiStant
Reporting to: Pinnacle Operations Manager
The Wellness Assistant will support the team within a dynamic corporate environment, ensuring seamless administration and operational support. This role involves extensive diary management, event coordination, and administrative assistance..
Key Areas of Responsibility
ROLES AND RESPONSIBILITIES
Administrative Support:
Manage complex diaries for the team, including coordinating with other internal teams and external vendors.
Organise logistics for conferences, training sessions, and meetings, including multimedia setup and presentation uploads.
Handle phone line management, ensuring accurate and prompt communication.
Support team meetings by setting agendas, managing minutes, and tracking action items.
Travel and Expense Management:
Coordinate global and local travel arrangements, including itineraries and logistics.
Process expenses for functional heads in compliance with firm policy.
wellness Advisor - Family Programmes
Reporting to: Pinnacle Operations Manager & VP of Wellness and Benefits
This unique role will work for Pinnacle Performance onsite the client team / office to support and manage key wellness programs, specifically focusing on APAC parenting and family care support. The Wellness Advisor will be responsible for executing the Family Care and Parenting strategy, managing vendor relationships, responding to employee queries, and supporting cross-functional collaborations with internal stakeholders. The successful candidate will also drive communication strategies, manage relevant data processing, and oversee the seamless delivery of family care benefits.
Key Areas of Responsibility
ROLES AND RESPONSIBILITIES
Family Care and Parenting Strategy:
Lead the APAC Family Care and Parenting strategy, ensuring programs and benefits remain relevant to the firm’s business needs.
Collaborate with Family Care Specialists to ensure seamless delivery, with Family Care Specialists escalating complex cases directly where necessary.
Work closely with teams such as Medical Leave of Absence (MLOA), Human Capital Management, Employee Relations (ER), and Occupational Health (OH) to support family care initiatives
Provide back-up coverage for Family Care Specialists where required
Vendor and Stakeholder Management
Manage and enhance relationships with multiple existing vendors in the parenting and family care space across APAC, ensuring vendor performance complies with contractual terms.
Serve as the point of contact for vendor wellness administration queries, managing escalated queries in collaboration with external helpline teams.
Lead the management of prospective wellness vendors to ensure partnerships align with the firm’s values and needs.