COMMUNICATION. TEAMWORK. PROFESSIONALISM.
Pinnacle is an excellent workplace for self-motivated individuals who enjoy setting measurable goals and engaging with the community. With full-time Coaching and Management roles across our Hong Kong flagship, corporate and hub sites, Pinnacle sets the stage for your personal and professional development through international experience with cross-functional teams.
Offering full time coaching and clinical positions with competitive salaries plus benefits, Pinnacle has expanded into multiple facilities, operating inclusive membership models in all locations. Delivering excellence in Strength & Conditioning, Physiotherapy and Nutrition service to recreational and professional athletes alike, Pinnacle prides itself on the development of both athletes and Coaches by offering curriculums and coaching certification modules of all levels to grow and develop. Famous for its Coaching teams and results-based training interventions, Pinnacle welcome applications from all qualified backgrounds.
Management and Support or non-coaching roles at Pinnacle work with a multidisciplinary team within an inclusive, supportive and adaptive environment. We encourage innovation, uniqueness and a continuous improvement mindset to foster accountability and the capacity to make smart decisions. Working with Pinnacle exposes our employees to international experience and broadens their network and horizon as they collaborate with our teams in Hong Kong,
AVAILABLE OPENINGS
Pinnacle Corporate
Assistant Fitness Centre Manager
Reporting to: Pinnacle Operations Manager
The Assistant Fitness Centre Manager will be responsible for support of the Operations Manager in managing facility operations, business development, and member engagement initiatives. The role is crucial for reaching and maintaining key performance indicators (KPIs) and objectives and key results (OKRs) set by the client and the firm. This position requires someone with a proactive and detail-oriented approach, capable of multitasking in a fast-paced fitness environment.
Key Areas of Responsibility
ROLES AND RESPONSIBILITIES
Operational Management
Support the oversight of day-to-day operations of the fitness center facilities, ensuring smooth functionality across all areas;
Ensure daily facility tidiness, equipment maintenance and service levels are kept at highest standard at all times.
Commercial Focus, Member Engagement and Relationship Building
Collaborate on outreach strategies to enhance member engagement and drive new memberships to reach department targets;
Foster strong relationships with members through effective communication and responsiveness to achieve high customer satisfaction;
Assess, recommend and execute initiatives to improve customer satisfaction, service standards, member base and class utilisation increase;
Drive personal training sales, manage client relationships, oversee PT department performance, and ensure operational excellence to achieve revenue targets;
Work on and implement strategies to reach company commercial membership and utilisation KPIs.
wellness AssiStant
Reporting to: Pinnacle Operations Manager
The Wellness Assistant will support the team within a dynamic corporate environment, ensuring seamless administration and operational support. This role involves extensive diary management, event coordination, and administrative assistance..
Key Areas of Responsibility
ROLES AND RESPONSIBILITIES
Administrative Support:
Manage complex diaries for the team, including coordinating with other internal teams and external vendors.
Organise logistics for conferences, training sessions, and meetings, including multimedia setup and presentation uploads.
Handle phone line management, ensuring accurate and prompt communication.
Support team meetings by setting agendas, managing minutes, and tracking action items.
Travel and Expense Management:
Coordinate global and local travel arrangements, including itineraries and logistics.
Process expenses for functional heads in compliance with firm policy.
wellness Advisor - Family Programmes
Reporting to: Pinnacle Operations Manager & VP of Wellness and Benefits
This unique role will work for Pinnacle Performance onsite the client team / office to support and manage key wellness programs, specifically focusing on APAC parenting and family care support. The Wellness Advisor will be responsible for executing the Family Care and Parenting strategy, managing vendor relationships, responding to employee queries, and supporting cross-functional collaborations with internal stakeholders. The successful candidate will also drive communication strategies, manage relevant data processing, and oversee the seamless delivery of family care benefits.
Key Areas of Responsibility
ROLES AND RESPONSIBILITIES
Family Care and Parenting Strategy:
Lead the APAC Family Care and Parenting strategy, ensuring programs and benefits remain relevant to the firm’s business needs.
Collaborate with Family Care Specialists to ensure seamless delivery, with Family Care Specialists escalating complex cases directly where necessary.
Work closely with teams such as Medical Leave of Absence (MLOA), Human Capital Management, Employee Relations (ER), and Occupational Health (OH) to support family care initiatives
Provide back-up coverage for Family Care Specialists where required
Vendor and Stakeholder Management
Manage and enhance relationships with multiple existing vendors in the parenting and family care space across APAC, ensuring vendor performance complies with contractual terms.
Serve as the point of contact for vendor wellness administration queries, managing escalated queries in collaboration with external helpline teams.
Lead the management of prospective wellness vendors to ensure partnerships align with the firm’s values and needs.