HUBSITE MANAGER

AppLICATION

Thank you for taking interest in the position of Hubsite Manager.
Please take time to read through the job description ensure you have answered all the questions in the application form in order for your application to be considered.

Reporting to: Operations Director

Pinnacle is hiring a Hubsite Manager to lead our satellite locations across Hong Kong, overseeing daily operations, driving commercial performance and membership growth, expanding associated service offerings, and ensuring exceptional client experience and account management.

As we expand, this is a unique opportunity to shape the delivery of high-performance training and wellness across multiple sites, making a lasting impact on our member community. You’ll report directly to the Pinnacle Operations Director and play a vital role in scaling our standard of excellence beyond our flagship facility, performance teams, and corporate accounts.

THE OPPORTUNITY

Pinnacle is a premium strength & conditioning, physiotherapy, and nutrition facility in Hong Kong. We are in a period of deliberate growth — expanding locations, scaling corporate wellness partnerships, and deepening our community. As Hubsite Manager you will lead end-to-end hubsite performance, integrating commercial growth, operational excellence, and client experience to deliver scalable business impact.

KEY RESPONSIBILITIES

Commercial Growth & Revenue 

  • Drive membership growth and revenue generation through partnerships, outreach, commercial initiatives, and retention strategies.

  • Own hubsite P&L performance, driving profitability, cost control, and sustainable growth per site.

  • Manage and grow existing client accounts while actively developing new business opportunities and commercial partnerships.

  • Identify cross-departmental sales opportunities, driving referrals, integrated service offerings, and additional revenue streams across the hubsites. 

Utilisation & Engagement 

  • Own hubsite utilisation performance, driving booking rate, attendance, and session occupancy to maximise the effective use of facility space and coaching resources.

  • Regularly review and optimise session mix and scheduling to align programming with demand patterns, improve attendance, and ensure efficient use of space and coaching capacity.

  • Execute local activations and community initiatives including workshops, events, and engagement campaigns to drive traffic and retention.

Operations and Customer satisfaction

  • Oversee day-to-day hubsite operations to ensure smooth, efficient, and high-quality service delivery across all locations.

  • Ensure facilities meet high operational, safety, and brand standards across all hubsites, proactively reviewing and refining systems and processes to drive continuous improvement and operational consistency.

  • Oversee delivery of exceptional customer experience, ensuring responsiveness to feedback, service quality, and member satisfaction.

Reporting & Coordination 

  • Track, analyse, and report hubsite OKRs including revenue, profitability, utilisation, retention, and operational performance.

  • Lead cross-functional collaboration to drive integrated service offerings.

  • Lead project planning with the internal teams across staffing, budgeting, reporting, and readiness for new site expansion and launches.

KEY DELIVERABLES

  • Site Profitability

  • Utilisation 

  • Operational Excellence & Customer Experience 

QUALIFICATIONS AND REQUIREMENTS

  • Experience in the prescription, intervention and delivery of S&C provision for various populations

  • Proven experience managing a fitness centre, gym, wellness studio with multi-location management, customer experience, or operations

  • A confident, solutions-driven mindset and the ability to work both strategically and tactically

  • Strong leadership and people management skills with a coaching mentality

  • Desire to develop junior coaches and add value to the career growth of your teams

  • Clear, professional communication across all levels—from staff to clients to leadership

  • Ability to prioritise, delegate, and deliver projects on time

  • Experience using CRM or gym management systems (e.g. Mindbody, Glofox, etc.)

  • Fluency in English, Cantonese and/or Mandarin

WORK ARRANGEMENT & HOURS OF WORK

Employment Type: Full Time

Primary Work Location:  Hong Kong (HK residence/work authorisation required).

Salary: Competitive with performance linked bonus

Benefits: MPF, Annual CPD, Paid Annual Leave, Group Medical Insurance Contribution

Hours of work: 42 hours per week

Apply now and let’s explore how you can grow with us at Pinnacle.

Please complete the application form below and submit your Cover Letter and Resume for the attention of Pinnacle Operations Director, Jackie Arceo at careers@pinnacleperformance.hk.

Applications close 19th June 2026, 17.00 HKT

Application

Thank you for taking interest in the position of Hubsite Manager.
Please ensure you have answered all the questions in order for your application to be considered.