OPERATIONS LEAD

AppLICATION

Thank you for taking interest in the position of Operations Lead.
Please take time to read through the job description ensure you have answered all the questions in the application form in order for your application to be considered.

Reporting to: Operations Director, Company Directors

The Operations Lead is responsible for managing the day-to-day delivery of Pinnacle Performance's administrative and operational support functions across its Hong Kong and Singapore operations. 

Reporting to the Operations Director, the role leads the administrative team, ensures accurate and timely execution of recurring operational processes, maintains reliable business records and reporting, and coordinates cross-departmental operational requirements. The position focuses on operational execution, team accountability, process consistency and continuous improvement, enabling the Operations Director and Department Heads to focus on their respective leadership and business priorities.

THE OPPORTUNITY

Pinnacle is a premium strength & conditioning, physiotherapy, and nutrition facility in Hong Kong. We are in a period of deliberate growth — expanding locations, scaling corporate wellness partnerships, and deepening our community. The Operations Lead is instrumental in driving operational excellence, supporting the Executive team’s focus on strategic initiatives, leadership development, and business growth.

KEY RESPONSIBILITIES

System & Workflow Improvement

  • Maintain an accessible, current register of Normal Operating Procedures (NOPs), including ownership, versions, approvals and review dates.

  • Document and improve agreed workflows, internal controls and operational standards without disrupting core delivery.

  • Support new process and technology roll outs, coordinating with all concerned departments and team members, and ensuring successful and timely implementation

Oversee the Administrative Team 

  • Lead, coach, and develop the administrative team to ensure high performance, accountability, and consistent delivery of operational support

  • Manage recurring administrative workflows and service requests against agreed deadlines and escalation procedures.

  • Run regular team check-ins, address capacity constraints and ensure effective handovers and coverage.

Operational Reporting & Data Integrity

  • Oversee the accurate and timely preparation of operational and departmental reports.

  • Monitor data accuracy, completeness and consistency across business systems.

  • Identify reporting discrepancies and coordinate corrective action with the relevant departments. 

  • Provide concise basic analysis and actionable insights for the Operations Director and Department Heads.

HR and Compliance Administration

  • Oversee employee records, contracts, onboarding, off boarding, leave administration and payroll coordination.

  • Maintain compliance calendars, business and statutory records, and coordinate with accountants for payroll, corporate secretaries and other advisers.

  • Escalate compliance risks promptly; legal and regulatory interpretation remains with authorised directors and professional advisers.

Management & Project Support

  • Coordinate operational initiatives assigned by the Operations Director, including timelines, deliverables and follow-up actions.

  • Prepare management reports, presentations and supporting documentation as required.

  • Coordinate cross-departmental requests and ensure accountability for agreed actions.

  • Provide administrative support to the Directors on specific business initiatives, subject to operational priorities.

QUALIFICATIONS AND REQUIREMENTS

Skills and Competencies:

  • Leadership & People Management - Ability to lead, coach and develop administrative staff; delegate effectively; set expectations and hold team members accountable. 

  • Planning & Prioritisation - Strong prioritisation, time management and coordination skills; ability to manage competing deadlines, work under pressure, and ensure consistent delivery. 

  • Accountability & Decision-Making - Strong ownership of operational outcomes, sound judgement, ability to make decisions within delegated authority and escalate risks appropriately. 

  • Analytical Thinking & Problem-Solving - Ability to analyse operational data, identify discrepancies, investigate root causes and recommend practical solutions.

Essential

  • Bachelor’s degree in Business Management, Administration or similar.

  • Minimum 5 years of experience in operations or business administration.

  • At least 2 years in a supervisory or team leadership role, preferably in a multi-department or service-based organisation.

  • Knowledge of business operations, reporting, and compliance requirements.

  • Demonstrated experience supervising administrative teams and managing recurring operational workflows.

  • Practical experience in HR administration, payroll coordination, invoicing and financial record management.

  • Experience developing and maintaining SOPs/NOPs, operational documentation and internal controls.

  • Strong Google Sheets skills, including formulas, pivot tables, data validation and reporting.

  • Ability to prioritise competing requests, manage stakeholders and escalate issues appropriately.

Desirable:

  • Experience working in fitness, wellness, hospitality, or service-based businesses is preferred.

  • Experience in financial record-keeping, including invoicing, expense tracking, and payroll processing. (Experience with XERO is an advantage).

  • Experience with HRMS, CRM, scheduling and other cloud-based operational systems.

WORK ARRANGEMENT & HOURS OF WORK

Employment Type: Full time employee

Primary Work Location:  Work from home, with occasional in-person meetings

Salary and Benefits: Competitive salary based on experience. 13th month pay. Annual Leave.

Hours of work: 45 hours per week

Apply now and let’s explore how you can grow with us at Pinnacle.

Please complete the application form below and submit your Cover Letter and Resume for the attention of Pinnacle Operations Director, Jackie Arceo at careers@pinnacleperformance.hk.

Applications close 13th November 2026, 17.00 HKT

Application

Thank you for taking interest in the position of Operations Lead.
Please ensure you have answered all the questions in order for your application to be considered.