OPERATIONS LEAD
AppLICATION
Thank you for taking interest in the position of Operations Lead.
Please take time to read through the job description ensure you have answered all the questions in the application form in order for your application to be considered.
Reporting to: Operations Director, Company Directors
The Operations Lead is responsible for the day-to-day operational management of the Pinnacle Performance business across Hong Kong and Singapore and ensures that administrative, HR, finance-related processes, compliance requirements, and operational systems are executed accurately and efficiently across the organisation.
The role manages the administrative team, oversees critical operational functions, and ensures the business operates smoothly through strong systems, reliable data management, and structured processes. This role is highly cross-functional and will support multiple departments including the Directors and Department Heads for Flagship, Clinical, Corporate, and Hubsites.
THE OPPORTUNITY
Pinnacle is a premium strength & conditioning, physiotherapy, and nutrition facility in Hong Kong. We are in a period of deliberate growth — expanding locations, scaling corporate wellness partnerships, and deepening our community. The Operations Lead is instrumental in driving operational excellence, supporting the Executive team’s focus on strategic initiatives, leadership development, and business growth.
KEY RESPONSIBILITIES
System & Workflow Improvement
Identify and implement business process improvements to streamline workflow and enhance productivity
Support regular system and policy reviews and identify potential improvements and implementation
Support new process and technology roll outs, coordinating with all concerned departments and team members, and ensuring successful and timely implementation
Business Development & Project Management
Assist the Directors on the management and implementation of identified strategic projects
Generate operational reports (OKRs - utilisation, attendance, revenue) and provide data analysis and recommendations to support informed decision making
Create business insights and identify patterns in member lifecycle, utilisation, attendance and other metrics by organizing and analyzing basic data
Oversee the Administrative Team
Lead, coach, and develop the administrative team to ensure high performance, accountability, and consistent delivery of operational support
Oversee day-to-day administrative operations, ensuring workflows are efficient, accurate, and aligned with company processes and standards
Set clear priorities and performance expectations, and monitor output to ensure timely execution of tasks and adherence to deadlines
Executive Support
Act as a strategic support to the Directors on key initiatives by conducting research, providing insights and data, and ensuring alignment with organizational goals to support decision-making
Act as an administrative support to the Directors managing scheduling and that include appointments, events, and travel as well as preparing presentation materials, recording and summarising important discussions
Support the Operations Director in ensuring statutory, finance and HR compliance through the maintenance of accurate and up-to-date business records, policies, and service agreements, while upholding the highest standards of confidentiality and accuracy.
QUALIFICATIONS AND REQUIREMENTS
Skills and Competencies:
Communication
Excellent written and verbal communication skills in English
Strong presentation and documentation skills
Ability to communicate clearly with internal teams and external partners in a professional manner
Analytical & Organizational Skills
Strong analytical thinking, problem-solving abilities and data analysis work
High attention to detail and strong data management capability
Ability to manage multiple priorities and deadlines simultaneously
Leadership
Ability to manage and develop administrative staff
Strong accountability and ownership over operational outcomes
Proactive mindset with strong initiative
Technical
Advanced proficiency in Google Workspace and Spreadsheets (pivot tables, reporting, data analysis)
Experience working with CRM tools, finance tracking systems, and HR (including payroll) administration platforms
Strong adaptability and ability to quickly learn new operational systems, including HRMS, SaaS, and other cloud-based platforms
Essential
Bachelor’s degree in Business Management, Administration or similar
3+ years experience in Operations, Business Development, or Management roles
Experience supporting HR, finance administration, and compliance functions
Demonstrated experience improving operational systems and workflows and creating operational documentation and process manuals
Proficiency with digital tools including EDM platforms, website building and hosting, basic design (e.g. Mailchimp, Squarespace, Canva)
Ability to work independently and take initiative in a fast-paced, evolving environment
Committed to continuous improvement with an enthusiasm for learning
Desirable:
Experience working in fitness, wellness, hospitality, or service-based businesses is preferred
Knowledge of business operations, reporting, and compliance requirements
Experience in financial record-keeping, including invoicing, expense tracking, and payroll processing. (Experience with XERO is an advantage)
WORK ARRANGEMENT & HOURS OF WORK
Employment Type: Independent contractor
Primary Work Location: Work from home
Salary: Competitive. Eligibility for tenancy bonus.
Hours of work: 40 hours per week
Apply now and let’s explore how you can grow with us at Pinnacle.
Please complete the application form below and submit your Cover Letter and Resume for the attention of Pinnacle Operations Director, Jackie Arceo at careers@pinnacleperformance.hk.
Applications close 25th June 2026, 17.00 HKT
Application
Thank you for taking interest in the position of Operations Lead.
Please ensure you have answered all the questions in order for your application to be considered.