Assistant Fitness Centre Manager

Application

Thank you for taking interest in the position of Assistant Fitness Centre Manager
Please take time to read through the job description ensure you have answered all the questions in the application form in order for your application to be considered.


Reporting to: Pinnacle Operations Manager

The Assistant Fitness Centre Manager will be responsible for support to the Operations Manager in managing facility operations, business development, and member engagement initiatives. The role is crucial for reaching and maintaining key performance indicators (KPIs) and objectives and key results (OKRs) set by the client and the firm. This position requires someone with a proactive and detail-oriented approach, capable of multitasking in a fast-paced fitness environment.

Key Areas of Responsibility

ROLES AND RESPONSIBILITIES

Operational Management:

  • Support the oversight of day-to-day operations of the fitness center facilities, ensuring smooth functionality across all areas;

  • Ensure daily facility tidiness, equipment maintenance and service levels are kept at highest standard at all times.

Commercial Focus, Member Engagement and Relationship Building:

  • Collaborate on outreach strategies to enhance member engagement and drive new memberships to reach department targets;

  • Foster strong relationships with members through effective communication and responsiveness to achieve high customer satisfaction;

  • Assess, recommend and execute initiatives to improve customer satisfaction, service standards, member base and class utilisation increase;

  • Drive personal training sales, manage client relationships, oversee PT department performance, and ensure operational excellence to achieve revenue targets;

  • Work on and implement strategies to reach company commercial membership and utilisation KPIs.

Qualifications & Requirements

Essential:

  • Bachelor’s degree in a relevant field.

  • 3+ years of experience in operations management, and business development, preferably in a fitness or wellness environment;

  • Excellent English verbal and written communication skills with the ability to manage relationships with senior stakeholders, knowledge of Cantonese would be beneficial;

  • Highly organised with strong attention to detail and ability to manage multiple tasks simultaneously.

Desirable:

  • Strong understanding of fitness centre management and related commercial and operational needs, preferably within corporate setting;

  • Knowledgeofsportsscienceandexperienceofdeliveringstrengthandconditioningcoachingto individuals and groups;

  • Experience working in a dynamic and cross-functional team environment.

Work arrangement & hours of work

Work Location: Central and Causeway Bay

Working hours: 45 hours per week

Employment Type: Full Time


To apply, please complete the application form below and submit your Cover Letter and Resume for the attention of Pinnacle Operations Manager, Yuriy Mamatov at careers@pinnacleperformance.hk.

Applications close 14.00 Friday 27 December 2024